ek44 knife Privacy Policy

1 Definitions and Applicability

This Privacy Policy ("Policy") applies to all users of the ek44 knife platform. "User" means any person who has created an account or received services through ek44 knife's website, mobile application, or other digital channels. "Personal information" means any information by which a person can be directly or indirectly identified.

This Policy is consistent with and should be read alongside the Terms and Conditions. By using ek44 knife's services, you are agreeing to the terms set out in this Policy.

2 Data Collection

ek44 knife collects user information through two main methods — information provided directly by the user, and technical information collected automatically.

2.1 Information Provided Directly

The following information is collected during account registration and management:

• Full name and date of birth
• Email address and mobile number
• National ID card or passport number (for identity verification)
• Current address
• Financial information — bKash, Nagad, Rocket, Upay, or bank account details (for deposits and withdrawals)
• Information provided when contacting customer support

2.2 Automatically Collected Information

When a user accesses the platform, the following technical information is recorded automatically:

• IP address and device type
• Operating system and browser information
• Duration of time spent on the platform and activity
• Game play history and betting activity
• Transaction history

3 Purpose of Data Use

Collected information is used only for the following legitimate purposes:

• Account Management: Completing registration, verifying identity, and keeping login secure.
• Financial Transactions: Processing deposits and withdrawals — minimum deposit ৳200 and minimum withdrawal ৳1,000.
• Service Improvement: Identifying and resolving technical issues on the platform.
• Communication: Providing customer support, bonus notifications, and policy update information.
• Responsible Gaming: Detecting unusual activity to ensure user protection.
• Fraud Prevention: Analysing suspicious transactions to maintain platform security.

ek44 knife does not use personal information for marketing or to sell to third parties without your consent.

4 Sharing Information with Third Parties

ek44 knife may share user information with trusted third parties in specific circumstances. Such sharing is always limited to a defined purpose and only the necessary information.

4.1 Authorised Third Parties

• Payment Processors: bKash, Nagad, Rocket, Upay, and banking partners — solely for completing transactions.
• Identity Verification Services: To confirm the accuracy of information at the time of account registration.
• Technology Service Providers: For server hosting, data backup, and cybersecurity services.
• Game Providers: Evolution, Pragmatic Play Live, Ezugi, and other authorised studios — where game play data verification is required.

4.2 Legal Obligations

In accordance with applicable laws of Bangladesh, ek44 knife is required to provide necessary information upon receipt of a valid order from a court or government authority. In such circumstances, ek44 knife provides only the specific information requested.

We never sell your personal information to advertisers or marketing organisations.

5 Cookie Policy

The ek44 knife website and app use cookies and similar tracking technologies. Cookies are small text files stored in your browser that improve your experience on return visits.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: Remember your preferred language, time zone, and other settings.
• Analytics Cookies: Used to understand which pages are visited most — they do not identify any personal information.

5.2 Cookie Controls

Non-essential cookies can be disabled through browser settings. However, this may limit some platform functionality. These options are usually found under the "Privacy" or "Cookies" section of most modern browsers.

6 Data Security Measures

ek44 knife follows industry-standard technology and practices to protect user information.

• SSL Encryption: All data transmissions are encrypted using SSL/TLS technology, removing the risk of interception by third parties.
• Encrypted Storage: Stored data is protected with strong encryption algorithms.
• Access Controls: Only authorised staff, based on their work requirements, are granted access to specific data.
• Regular Audits: Third-party specialist teams conduct regular cybersecurity assessments.
• Two-Factor Authentication: An additional OTP-based security layer for account login.

7 User Rights

Every user of the ek44 knife platform has the following rights regarding their personal information:

7.1 Right to Access

You may request to know what information we hold about you. Send an email to our support team and you will receive a response within the set timeframe.

7.2 Right to Rectification

You may request corrections if any stored information is inaccurate. Incorrect information can cause issues with financial transactions, so it is important to get it corrected promptly.

7.3 Right to Erasure

After closing your account, you may request that certain information be deleted. However, some information must be retained for a specified period due to legal obligations.

7.4 Right to Object to Processing

You may unsubscribe at any time to object to your information being used for marketing communications. This will not affect the core service.

To exercise these rights or to request any account restrictions related to responsible gaming, please contact our support team.

8 Protection of Minors

All services on ek44 knife are strictly for persons aged 21 and above. The platform does not intentionally collect any information from persons under the age of 21.

An age verification process is in place at the time of registration. If an account holder is subsequently confirmed to be a minor, that account and all associated information will be deleted immediately.

If you suspect that someone you know who is a minor is using ek44 knife, please notify our support team immediately.

9 Policy Changes

ek44 knife reserves the right to update this Privacy Policy as needed. For significant changes, registered users will be notified in advance by email or app notification.

The date of each update will appear at the top of this page as "Last Reviewed". Continued use of the platform after a change is made will be taken as acceptance of the updated policy.

If you do not agree with a policy change, please contact the support team to close your account.

10 Contact and Complaints

For any questions, requests, or complaints regarding the Privacy Policy, contact ek44 knife through the following:

• 24/7 Live Chat: Chat directly in Bengali from any page on the platform.
• Email: [email protected] — messages in both Bengali and English are accepted.

General enquiries are responded to within 24 hours, and formal requests regarding personal information are responded to within 30 business days.

To learn more about this policy or to read the platform's general terms, visit our About Us page, or read the FAQ section for answers to common questions.